Capital One Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Capital One Consumer loan department,

Vehicle loan Managing the loan or lease Virginia

I applied my car own through - - dealer in - - -, VA. This dealer works with Capital one. Capital one gave me interest rate 6.45apr. My account number is -. There are - problems. First of all, my dealer - - who charged me more without my awareness. My loan amount should be -, but it became $15000.00. ( The finance guy who worked for - - put extra theft preventive system charge on my account. Despite the paperwork has my signature on there, but my friend and I never got informed of this additional charge. ) This Finance guy left office already. So the GM from the Priority who admitted their fault and refund $1300.00 to me. ( I think Capital one should return me the interest has generated from this extra charge. Because i should only pay the interest from the amount ( $13000.00 ) i had borrowed ) Second, Capital One gave me an unfair interest rate. I checked rate from - - in - -, they gave me 4 % interest rate. However, when I went to Priority dealer, they used Capital one as their loan service. Capital one gave me 6.45 % apr. When I signed my paper with Finance Guy, I thought this loan amount $15000.00 has included the interests for 5 years and the principle amount. ) I want Capital one re-evaluate my credit score and gave me a fair interest rate.

Capital One customer in Virginia
Jul 17, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneManaging the loan or lease1.2%77.1%9.3%7.9%0.5%3.8%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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