GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Delinquent account Maryland

When I went to - to make a purchase I was asked to apply for their visa card to get a discount on my purchases. 3 months later ( - - 2015 ) I get a call from a collection agency telling me I owe a balance that I have not paid and they have put my Delinquent '' account in collections. I was shocked because I always pay my full balance as soon as I get my statements. In this case I never got even one statement from this company. They told me the address they sent it to and it was not my address. It turns out that the bank handling the card


attached but they would have to correct the balance and send me a statement first. Nobody on the phone was helpful in this case. They have given me a bunch of different numbers to call and when I asked for a supervisor to correct this situation nobody came to the phone and left me holding the phone for a while. I finally hung up and tried to call - headquarters and the bank themselves but when I called the bank number an automated message came on saying my account has been sold to another company. I am very disappointed and angry. I just want to pay the amount for my purchases ( - ) and I 'm not responsible for their mistake. They need to mend what they have done by correcting their report to my credit. I did not deserve any of this. I am going to complain to - as well and will never shop there again and will make sure I will make sure my friends and family will not shop in Gap either. I 'm still waiting.