Amex Prepaid Card Complaint

Amex Prepaid card department,

Government benefit payment card New Jersey

On Several times I contact American Express and they request that I verify with the automatic system then they need verify again with representative then why do need - verification. Then the advertise no Fees why was charge withdrawal fee at the ATM. Please verify my account is being hand correctly and they are working within Federal Regulations my American Express Serve Account Number -