JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

APR or interest rate California

I opened a - MileagePlus - Chase Visa account -/-/-. From -/-/- to -, I used to log in monthly on my personal chaseonline.com account to pay my current balance charges. I started receiving Chase direct marketing emails to invite me to set up automatic payment, which I did. I set up the automatic payment -/-/- on my Chase credit card. By default, Chase automatic payments are setup with the minimum monthly charges and does n't mention clearly the second option you can select for Full Amount Due ''. I 'm French and I 'm not aware of such options. So I have n't paid any attention to this option until I realized today that I had monthly purchase Interests charges since -/-/-. This morning ( -/-/- ), I had a current balance of $26000.00 for which I 've already paid $1300.00 fees!!! I called Chase Client service, explained the situation, paid immediately the current balance ( over $ 26k ) to show them I have money and this was a huge mistake from account setup ( precisely their


we have too many customers to serve so we do n't call nor contact any customers for any reason ''. I feel they stole my money as it 's clearly a matter of their setup '' on their online interface to mislead customers. My desired solution is at least to get reimbursed the last Purchase Interest Charges of $310.00 for -/-/-, charged on -/-/- ( so 1 day before I contacted them ). I kindly asked them ( the manager/superior '' I was put through ) to help sort this out as I immediately paid all current balance charges to prove them my honesty. They declined again. I 'd like to complain about this scam and get money back from Chase.