Amex Bank Account Or Service Complaint

Amex Bank account or service department,

Checking account Making/receiving payments, sending money Texas

On - - 2015 I submitted a bill pay for $2000.00 from my bluebird account to an account at - - - -. - - - - returned the money on - - 2015 as it was going into a non-like titled account and they did not want to allow it. It has now been 42 days and the money has still not been credited back to my account even though I have provided the trace ID of the returned funds to American Express multiple times as well as escalated the issue multiple times.