KeyBank NA Bank Account Or Service Complaint

Checking account Account opening, closing, or management

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management Idaho

In 2011, when I was naive to internet scams, I tried to sell some of my old video games on -. The buyer sent me a check, asked me to cash it and then send the money to his carrier for him. This turned out to be a scam, the check bounced and the balance was deducted from my bank account. Key Bank closed the account as SUSPECTED FRAUD when the status was UNPAID. I proceeded to pay back the amount owed in full, but it still shows up on my report as SUSPECTED FRAUD and UNPAID due to the immediate closure of the account before I had a chance to pay it back.

KeyBank NA customer in Idaho
Jul 13, 2015

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

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