SunTrust Bank Mortgage Complaint

Home equity loan or line of credit Loan modification,collection,foreclosure

SunTrust Bank Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Georgia

I am in an active approved short sale on my home with Suntrust Mortgage. They are my - lender, and are attempting to foreclose. They JUST approved the short sale -/-/15 - as we have a BUYER, w/ earnest money and pending due diligence/inspection. In the SAME document, they stated that they may still go forward with a foreclosure. I can not understand why they would give us until -/-/15 to close on the sale of the home, yet still state that they are going to possibly foreclose. I want SUNTRUST to REMOVE ALL POSSIBILITY OF FORECLOSURE ( they attempted to foreclose -/-/15 and I had to go file a bankruptcy to prevent foreclosure ) and allow us to satisfy all parties : the seller, the buyer, the realtors and the bank. The realtors spent countless hours finding a real buyer with a family, NOT an investor to flip the home, I have endless stress due to the inability to be clear on their intentions. PLEASE LET US CLOSE AND MOVE ON. They will not even offer me CASH FOR KEYS so I and my family can move - there are no funds to do that. They said they would refuse the short sale if we asked for any money from them for ANYTHING ELSE. Give this new buyer a chance to have this home, let me exit with dignity from a cleaned home ready for the new buyer, allow a small amount of CASH FOR KEYS TO RELOCATE and the American dream will inevitably be reached by all parties. Suntrust needs to be less greedy and more accommodating during this long awaited transaction.

SunTrust Bank customer in Georgia
Jul 13, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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