Western Union Money Transfers Complaint

International money transfer Money was not available when promised

Western Union Money transfers department,

International money transfer Money was not available when promised Texas

I sent money through Western Union. It has been over - weeks and money is n't there. WU has simply not helped track the money and keep saying that money has been transferred to the bank, which bank denies. I have now spent number of hours trying to solve this and WU has not offered any resolution and keeps delaying the matter.

Western Union customer in Texas
Jul 13, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Western UnionComplaint HistoryComplaints6/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Western UnionMoney was not available when promised95.6%1.9%1.9%0.6%Closed with explanationClosed with monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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