GE Capital Retail Credit Card Complaint

Other fee

GE Capital Retail Credit card department,

Other fee Alabama

I have had an account with CareCredit prior to their changing to Synchrony from GEcapital. After - work a year ago, I have been paying double the minimumPayment required, regardless, once my balance fell below $150.00 on a promotional purchase '', I found that I was charged almost $600.00 in retroactive interest. I understand the concept which is why I paid $ - on a $120.00 min payment. I was told I was because I was not paying enough. I have no control over how the payments are posted. This is clearly a deceptive and misleading practice propagated by CareCredit!

GE Capital Retail customer in Alabama
Jul 11, 2015

* Source: CFPB Complaint Database

GE Capital Retail response to complaint:
Closed with explanation

Created with Highcharts 4.2.3GE Capital RetailComplaint HistoryComplaints12/20111/20122/20124/20125/20126/20127/20128/201210/201211/20121/20132/20133/20134/20135/20137/20139/201310/201311/201312/20131/20142/20144/20145/20146/20147/20148/20149/201410/201411/201412/20142/20153/20154/20155/20156/20157/20158/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3GE Capital RetailOther fee31.0%56.3%4.6%8.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact GE Capital Retail

https://www.synchronyfinancial.com/
866-419-4096
950 Forrer Blvd 
Kettering, OH 45420
GE Capital Retail
GE Capital Retail

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