Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

My escrow amount was amortized over 60 months. Suddenly, Capital One decided to shorten the amortized period to 48 months. This has caused extreme financial hardship for me. Today, after numerous attempts, I spoke with one of Capital One representatives, - ( ID number - ) who told me there is no supervisor or Customer Advocacy Team member to speak with me regarding my complaint that my escrow payment was increased. Furthermore, the correct escrow amount is $28000.00 NOT $33000.00.