Citibank Student Loan Complaint

Citibank Student loan department,

Non-federal student loan Getting a loan Texas

I was asked to get a loan for - school that I was attending since I couldnt get assistance from the school since my parents made too much money. I went to citi bank and applied for a loan and they mentioned that me and my mother did not qualify so we went on and I had to drop out because I could n't get any help. two years later I got a bill from the bank saying that I owed them money and I had no idea that I was even approved so I got to talk to the bank and mentioned that they sent the money to the school and I was not informed about the situation now the debt is - and I do n't know what to do I also tried to contact the school and left voice mails and no response back.