Navy FCU Bank Account Or Service Complaint

Navy FCU Bank account or service department,

Other bank product/service Account opening, closing, or management Maryland

My daughter applied for a auto loan and was pre approved for -, to purchase a car. However Navy FCU asked her for her documents for employment verification. She provided the documentation, and her offer letter that she received from - - in the offer letter is stated you will be hired, contingent on your drug test and background check ). Well she passed - and is working -. She provided all of the documents they required - bank statement, pay stub, offer letter etc ). The lady she spoke with at Navy FCU, stated they needed a COPY OF HER DRUG TEST RESULTS ON - LETTER HEAD STATING SHE PASSED THE DRUG TEST AND SHE WAS HIRED. My daughter was so upset. She told them to close her account. My question is, is she working for Navy FCU OR is she applying for an auto loan!!!! Is this standard practice or do they only ask minorities for this information or people under - this question, what does the drug test results have to do with a auto loan. This is not the end of this. I am going to get to the bottom of their customer service practices and this clearly should be investigated.