Western Union Money Transfers Complaint

International money transfer Other transaction issues

Western Union Money transfers department,

International money transfer Other transaction issues California

I make a Money Transfer by Western Union from - to - -. I receive a MTCN number for the transaction, but when I went to take the money the western union agent do not have all the money necessary to pay me ( total amount of $180000.00 - american dollars ). So I receive two checks : one of $100000.00 and other of $80000.00. The problem is that when I deposit these checks in my bank accounts - - Bank - the bank refused the check of $100000.00, saying that the check does not have founds and close my account and hold this check for many days. When I receive the checks back I try to talk with the Western Union, but I do not receive any answers or help even trying to talk with different agents. The - - Bank refused the check too. I would like to take my money in cash as soon as possible. I am waiting for a solution for about 3 weeks and I can not wait anymore.

Western Union customer in California
Jul 10, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Western UnionComplaint HistoryComplaints4/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201505101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Western UnionOther transaction issues93.6%3.4%0.4%2.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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