GM Financial Consumer Loan Complaint

Vehicle loan Problems when you are unable to pay

GM Financial Consumer loan department,

Vehicle loan Problems when you are unable to pay California

GM Financial repossessed my mother 's - when there were only - payments left AND my mother was in the hospital & I did n't know her financial status. It cost her - ( with - payday loan advances ) to retrieve the car. She is on - AND she is - AND -. The repossession company ( - ) lost the spare tire. Because of the high interest rate, the excessive fees and the repossession costs, we believe that the loan has been paid in full. Additionally, GM Financial made it extremely difficult to pay. Our bank could not transfer funds, GM Financial would not electronically debit the funds and instead forced my - mother to go to the bank, then to - and use - -. I believe that this is elder financial abuse in that GM Financial took the car when the equity was nearly complete thereby nearly - their income from the loan if it were remarketed.

GM Financial customer in California
Jul 09, 2015

* Source: CFPB Complaint Database

GM Financial response to complaint:
Closed with explanation

Consumer disputes how GM Financial handled their complaint

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