Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Vehicle loan Managing the loan or lease New Jersey

Capital One Auto Finance holds the title to our - Subaru Forrester which has - miles and needs $ - costs of engine repair. We are trying to get a new car, but CapOne claims we owe close to $5000.00. We do not agree and have an on-line statement showing a - - balance. About 15-18 months ago we contacted - - at CapOne who became our customer advocate to stop credit and collection calls that we were getting - times a day- days a week. His number -, ext - ... he has stopped returning our calls since he placed a cease and desist '' order on our account. A CapOne rep recently told us their policy was that no one could communicate, send emails or statements, or have any contact unless we lifted the order or got an attorney. We are basically hostages because every credit report shows an open balance for over 500+ days