RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Oregon

Last year CCO mortgage who holds a - on my house of less than - on a house valued well over -, purchased flood insurance at $600.00 a month and charged it to my account. I already had flood insurance at $300.00 a year and yet they refused to refund the $600.00 to my account. Those actions make them fraudulent and unethical in my opinion and those are the exact words I put on all my bills that I pay for. Last month they decided to start harassing me by placing me on a courtesy call '' list. My credit is well north of - and I have never had a late payment to them or to any other institution. Despite this fact I am receiving daily phone calls that begin on the - of each month for a bill that is due on the - but not late until the -. The ONLY reason for them to do this is to harass me. I have told them to stop and yet they still continue to do so. What are my rights and who can protect me from this unwarranted harassment?