RBS Citizens Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Rhode Island

On - - 2015 I sold my home. My mortgage company was CCO Mortgage. The Mortgage was paid in full. On - -, CCO decided after my mortgage was paid in full to make the next quarters tax payment - - in - 2015 - from my remaining escrow funds even though the home was no longer owned by me and there would be no CCO mortgage on the property. Despite complaining to CCO on multiple occasions I am still owed $730.00. My town - - RI ) never process the tax payment because they knew the home was sold and that it would be an overpayment of taxes and they sent the money back to CCO. CCO can not find the payment and claims to be investigating. Its been almost - days since my home was sold. They are violating laws by now returning my excess escrow funds.

RBS Citizens customer in Rhode Island
Jul 06, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with non-monetary relief

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