Amex Prepaid Card Complaint

Amex Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues South Carolina

-/-/15 called - how to do a split transaction using a $200.00 - gift card I rec 'd - which expires -/-/15 to purchase my ticket for - w/bal. paid - - got a confirmation - on phone, was told to go to airport in -, - to run 2 cards thru for payment, got a printout of my flights, and - said they were holding the money on the card for 8 days which is totally wrong and illegal but I was guaranteed - that the price and seats would be held till all went thru. Waited till day before my trip to respond to their e-mail to check-in and no e-mail - they wrongfully canceled all after I had obtained my confirmation # for the trip and then had the audacity to charge my visa an outrageous sum of - for this flight of - - - - companies need to be reprimanded and fined heavily for the grief they caused me over this transaction -. This is reprehensible for these 2 companies to be allowed to conduct business in this way. I would appreciate your strong action and help in this matter. I 've already filed a dispute action obviously with my - card. I never want to go thru this again. Thank you