SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Georgia

I filed a dispute on - -, 2015 about a final payment I made to -. This payment was applied to someone else 's account and after I spent many hours on phone and being put on hold, disconnected etc, - actually expected me to go to - to straighten out their own internal problems. I refused. I filed a dispute to get my money back and 3 months later, I still have not gotten any response from Suntrust. I have chatted, emailed, called, and went into bank telling them my credit was now being threatened by -. They did not care. To date, I have received no response so I do not even think Suntrust followed up with -. I sent form from my local branch which I have proof. I called many times since this time and they just act like I should wait 90 days to expect a start on this dispute. I am now being damaged, credit wise, over this because I am not going to keep paying a bill which amount keeps getting changed and added to anyways. - is now saying the credit due to me for my over charge ( which was final straw for me and why I canceled all services with them ) is now not going to be given so I owe more money than the $93.00 I paid to be rid of them to begin with. I want to file a complaint against Suntrust and -.