SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Account opening, closing, or management Georgia

My husband, - -, and I filed a Chapter - bankruptcy - restructuring of debt ) in Georgia on - -, -. On - -, -, we filed to covert our case to Chapter - - total discharge of debt ). In - -, we incurred a debt with Suntrust Bank when our checking account was closed out with an outstanding balance. This occurred before our bankruptcy was converted, and therefore, should have been written off by Suntrust when the bankruptcy was discharged in - -, in accordance with U.S. Bankruptcy Code - Suntrust refuses to write off the debt and report it correctly -. I have provided proof that we converted the bankruptcy after the debt was incurred, and my lawyer has sent them a letter stating that, under U.S. Bankruptcy Code - - b ), debts existing at the time of filing under Chapter - are eligible for discharge. Since - -, I have spoken with Suntrust representatives numerous times. - representative told me that their bankruptcy department did not remove the debt because our original case was filed in -, before the debt was incurred, and that you can not add new debt at the time of


had none of this documentation on file, and that all they could do was send the account back to their bankruptcy department for review for a third time. I have spoken to - more representatives from Suntrust today, - from their recovery department, and - from litigation. The woman from recovery told me that she would send an email to her supervisor who was out sick today, and he would call me back. The woman from litigation noticed that my account had been sent to their bankruptcy department - times now and asked to call me back after she could look into my account further. When she called me back, she said that it has been taken out -. This is the - time in - months that I have been told this, and I am skeptical.