Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Arkansas

Current loan servicing company will not honor my previous MHAMP agreement due to payments not being received in the required time frame by MHAMP guidelines. Payment were not able to be paid by required time frame because loan had been transferred - times since -/-/-, thus causing issues in making payments to the current servicing company by required deadlines. Will provide documentation as to issue, dates, etc. when needed. Account was first being service by - - and was transferred to - - - on -. I received notification from Nation Star of transfer the end of - 2014. I contacted the new servicing company and they did not have my loan details yet. On - I spoke with a supervisor is their department regarding the letter I received which showed all my loan information was incorrect. He advised me to wait another week and check back again. During the interim, he sent request to delete late charges as I was within my first - days of transfer to a new servicing company. He also stated that I could pay my account on line when I get paid on -/-/-. After confirming deposit for self employed funds were received and


would not allow for me to make a - month payment as previously directed. I contacted - - - - directly on -/-/- and explained this issue. I made payment by telephone which cleared my bank account on -/-/-. This issue caused me to become over - days delinquent on making payments and thus made me ineligible for the deferred principle write off that was to be completed -/-/-. I filed request with - - in regards to this issue and never received a resolution prior to my account being transferred yet again to another servicing company effective -/-/-. The servicing company was Bayview Loan Servicing which is the current loan serving company. I again filed request and was denied. I filed an appeal and was since denied again due to not meeting the required payment guidelines. I am attaching proof of this final request with both of their denials stating this information.