George Mason Mortgage, LLC Mortgage Complaint

VA mortgage Application, originator, mortgage broker

George Mason Mortgage, LLC Mortgage department,

VA mortgage Application, originator, mortgage broker Texas

I am - - and receive both social security and long-term - payments. I, along with my wife as co-borrower, applied for a VA loan from George Mason Mortgage in -, VA ( branch office in-, VA. ) I am virtually debt-free and have a credit score of -. I have over $30000.00 in savings, very little consumer debt, and a home that is paid for ( which I am selling ). My wife and I had to contact theCEO of George Mason Mortgage, - - -, and file a complaintagainst its loan officer, - -, because he was not processing my VA loan, my VA loan and kept drilling me on my public assistance and LTDpayments ( income '' ) even though I provided him a lot of supportingdocumentation regarding my income ( which is sufficient for the loan I am seeking ). - - started drilling me about my specific - and even said he even wanted to contact -, the - insurance company, becauseI


of my supporting documentbecause he kept asking for the same documents over and over. Then, his senior VP ( branch manager ) took over my loan app and was thepoint-of-contact. I still have trouble getting answers to my questions. It appears to me that I am being overcharged by this lender beyond the closing costs and 1 % of loan amount that the VA allows. The lendersent me a commitment letter that contradicts other documents-.- sent me to which locks in my VA loan rate of 3 % APR15-year fixed. I have complained to the realtor, who says she wo n't use George Mason Mortgage again for any of her clients. ( She hadrecommended this lender to me and is now sorry that she did so. ) I have complained to the CEO again and have kept him in the email distribution as I try to get answers and get this loan completed. I am certain that I have beendiscriminated because of my - and receiving - income. With my credit score, credit history, current income, no bad debts, etc., Ishould not be hassled and questioned so heavily - and repeatedly - regarding my - and eligibility for this loan. If legal assistance isavailable, please let me know.

George Mason Mortgage, LLC customer in Texas
Jun 28, 2015

* Source: CFPB Complaint Database

George Mason Mortgage, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3George Mason Mortgage, LLCApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau

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