Western Union Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

Western Union Money transfers department,

Domestic (US) money transfer Money was not available when promised Washington

Western Union would not assist me over the phone. I had sent money through their service and there was a technical difficulty - they would not assist. I spent hours on the phone and they kept telling the money was availble - the person trying to collect the money at the other end could not get any help from Western Union.

Western Union customer in Washington
Jun 27, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Untimely response

Created with Highcharts 4.2.3Western UnionComplaint HistoryComplaints6/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Western UnionMoney was not available when promised95.6%1.9%1.9%0.6%Closed with explanationClosed with monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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