SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Georgia

I am re-financing a home equity line of credit borrowed from SunTrust Mortgage. I am filing this complaint with respect to triple charging an inappropriate fax fee. '' SunTrust has - charged me a $20.00 fax fee '' on my account in connection with my refinance ( see attached SunTrust Online Banking Detail '' ). I have never requested any fax nor am I aware of any contractual agreement I made to pay a fee for faxing. In addition, SunTrust does not customarily have a charge for faxing, does not publish such a charge ( see attached


expediting. '' I did not request expediting. I am only aware of - fax being sent by SunTrust ( see attached Suntrust payoff '' ), but SunTrust has charged me twice on the account for faxing. Furthermore, the SunTrust payoff numbers include a third $20.00 fax fee. Thus, SunTrust has charged me $60.00 in fax fees - none of which I requested or agreed to pay. The cost of faxing a document is less than $1.00. $20.00 for a fax fee, if I had agreed to pay -, is patently unreasonable and excessive. Finally, the SunTrust payoff includes a $20.00 fee for Misc, '' a $10.00 Release Fee, '' and $200.00 in closing costs. I have agreed to none of these charges. Misc '' is not an appropriate description of a fee. SunTrust 's own documentation ( attached SunTrust fee schedule '' ) states they charge - for release. I have not agreed to pay any closing costs associated with this loan. In short, SunTrust has added $290.00 to the payoff for my home equity line with no basis. Several charges appear to be blatantly fraudulent.