Ria Financial Money Transfers Complaint

International money transfer Money was not available when promised

Ria Financial Money transfers department,

International money transfer Money was not available when promised New Jersey

I ordered a money transfer to - via Ria - - on -/-/2015. Prior to this, I used their service few times and never had an issue. On this occasion, - was unable to credit the money to my recipient 's account within - business days. I requested the order to be cancelled on - and till today they have n't refunded my money. I keep calling their customer service everyday, and each time the give me an unacceptable reason that the correspondent bank is not acting fast enough. As a customer I do not care about their partners. It has been over a week now and I am still waiting to get my money back from Ria.

Ria Financial customer in New Jersey
Jun 24, 2015

* Source: CFPB Complaint Database

Ria Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Ria FinancialComplaint HistoryComplaints11/20132/20148/201412/20141/20154/20156/20151/20163/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Ria FinancialMoney was not available when promised8.3%50.0%16.7%25.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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