Sun Loan Company Consumer Loan Complaint

Installment loan Managing the loan or lease

Sun Loan Company Consumer loan department,

Installment loan Managing the loan or lease Alabama

I went to a local Sun Loans branch to pay of a charged off account. The amount I expected to pay was $290.00 plus a late fee of $10.00. The Manager and assistant manager of the location informed me that the late fee was $60.00. I had actually defaulted on the first payment due to loss of employment. I explained to the - Sun loans reps that there should only be - late fee as once the account is late I should n't be charged additional late fees. I was then belittled by the store manager and told that I would have to pay the late fees totaling $60.00 which is - late fees instead of the - late fee. I asked the manager to show me the signed contract stating that I was responsible for paying cumulative late fees. She then produced the contract that according to how it was worded I should only be charged - late fee. To prevent further attempts of belittlement by the manager at my expense, I then payed the amount they were demanding and informed them I would be filing a formal complaint concerning their business practices. The paid in full receipt list the $60.00 as Plus other charges ''. It does not describe what these charges are for. I work hard and honest for my money and do not appreciate a business not only attempting to belittle me but also overcharge me by using unfair business practices. Thank you for your time and help.

Sun Loan Company customer in Alabama
Jun 19, 2015

* Source: CFPB Complaint Database

Sun Loan Company response to complaint:
Closed with explanation

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