JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Late fee Wisconsin

On - - I had a payment due on my Chase credit card. I went online at approximately - CST to make this payment and completed the payment around - that evening. After my statement was cut I noticed that I had received a late fee on my account and the payment that I processed at - on - did not go through until -. I was unware of the cut-off policy that Chase has that payments processed after - EST are processed and dated for the next business day. I then later found out that if you call customer service and process a payment over the phone they can date the payment for the same date until midnight the same day. Because of the lack of information given and available to me the customer service rep that I spoke with on - stated that he would be reversing the late fee assessed to my account since I was late by & lt ; an hour and if I had know about the payment policy I could have easily avoided this situation. I have since messaged Chase numerous times following up on this fee reversal and they claim that they do not have a record of my call on - and will not reverse the fee. I am very disappointed given the circumstances and the commitment by the customer service rep that the fee for this late '' payment is still outstanding.