Capital One Credit Card Complaint

Privacy

Capital One Credit card department,

Privacy North Carolina

I recieved a voicemail indicating that my credit card was potentially involved in a large scale compromise. Disturbingly, my brother and parents, who do not appear on my account, were also called. I was told their contact information was obtained via public records. They were not provided account information other than my name, the fact that I had a credit card account with the institution, and the fact that my card was potentially compromised. Everyone I spoke to was very evasive about how and why the determination was made to contact these - parties, not to mention how they obtained the actual contact information for them, my relationship with whom the bank is completely ignorant of. It is entirely possible ( though not the case here ) that - of them could be involved with fraudulent activity using my information.

Capital One customer in North Carolina
Jun 17, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20111/20122/20125/20126/20128/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20139/201310/201312/20131/20142/20143/20144/20145/20146/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201511/201512/20151/20162/20163/20166/20169/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OnePrivacy84.7%3.5%3.5%2.4%5.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePrivacy73.9%4.3%11.4%3.3%6.6%0.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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