KeyBank NA Credit Card Complaint

KeyBank NA Credit card department,

Credit determination Texas

So, I 'm trying to make payments to my KeyBank credit card from my - checking account via KeyBank 's website. KeyBank claims - is rejecting requests for payment, while - says it never received any requests. Also, KeyBank is the only credit card that has trouble getting payments while I can pay other accounts just fine. I also initiated a trial payment of $2.00 from - 's website, the money has been debited but it has n't been posted to my KeyBank account. Now, looks like KeyBank has reported this to the credit bureaus as me having defaulted on payments when in reality it 's their own fault. As a result, my credit score has fallen by more than - points. KeyBank even reported my account to its collections department and only today after talking with them did I find out that KeyBank apparently ca n't accept checking account numbers which exceed a certain length. The entity to blame for this KeyBank 's IT while I end up paying the price. I 'd still be happy enough if these so-called 'payment defaults ' are struck off my credit profile because this is no fault of my own.