Hyundai Capital America Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Hyundai Capital America Consumer loan department,

Vehicle loan Managing the loan or lease New York

I have been receiving an inordinate amount of collection calls which I believe to be unnecessary and harassment. Though I have never been more than - weeks late on any payment ( most on time or within - week ), have never been a payment behind and always call the company to let them know I am aware of the situation and on the day I pay either through mail or by phone, I begin to receive calls - days after the due date and I receive them several times per day, at all hours. Though I specifically requested not to call on Sunday they do so and at - - -! I understand the need for collection services and I understand a Borrower 's responsibility to pay, but all this must be done within reason. If I were three months behind or always late or never in communication I would understand. In my present situation and over the past months, both the frequency and timing of the collection calls is inordinate and abusive. Especially on a Sunday - at -.

Hyundai Capital America customer in New York
Jun 15, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Hyundai Capital AmericaComplaint HistoryComplaints3/20125/20127/20128/201211/201212/20121/20133/20134/20135/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Hyundai Capital AmericaManaging the loan or lease3.6%76.4%8.5%10.9%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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