JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Other bank product/service Making/receiving payments, sending money Texas

-/-/2014, I booked flights with - - for - people to - - and also bought show tickets. It was all under a - vacation promotion with Chase Bank. I decided to purchase the Travel Protection Coverage in case of an emergency. Turns out I had to cancel the trip so I called Chase Bank around - - to cancel the trip and get reimbursed for the show tickets and flight. I would get all I paid back except the protection fee. '' The Chase rep was very nice and said she would take care of it. I got a refund for the show tickets on - -, but not for the flight. No one called me or let me know that the Chase policy is to call - a couple of times and if they do not answer then they stop trying. I was changing jobs and did not notice the $1000.00 was not credited to my account. Months went by and I happened to check my balance and it had not been paid off with my monthly payments.


proof '' of the transaction even though they had the proof. I filled out the form, signed and returned it with my current phone number. A week or so later I get the same claim form to fill out again. I called Chase again and was told someone tried to call me but I did not answer so they closed the case. They called the number in their system and not the number I provided on their form. I get disconnected and had to call back. A different rep said it was true I had not received a credit and he called -. - did not answer so the rep said there was nothing he could do and I had to fill out another form. I was switched to a supervisor - who was very lecturing and annoyed and told me nothing could be done until I filled out another claim form and told me I needed to provide a lot more information than was on their form. She said if they dropped the ball in not contacting - I still had to pay because it took me too long to notice '' due to their - day policy. - was only interested in getting me off the phone and not resolving the problem. The Protection service does not work. Their claim system is broken and they do n't care. The policies are for the convenience of Chase Bank and not the customer. They go through the motions of talking to customers and being courteous but leave the customer holding the bag. There is no way to tell how many customers have been overbilled due to their so called protection benefit '' and when they call in, they are made to jump through so many hoops, they either give up or are not helped so Chase keeps their money.