Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Wisconsin

I received an email about a CD maturity on -/-/15. I moved out of state. I called on -/-/15 to put in an order to redeem the CD. The rep said he would note the account and it would auto-redeem. I called on -/-/15 to confirm. Rep said no, there are no notes on account and it will not auto redeem. Because I do not have a checking account I need to call back in 15 minutes to talk to CD department. I called back - that rep said no, I need to call back in 45 minutes to talk to the branch. I asked for a supervisor. He told me I needed to make my - call about this CD and call the branch. I asked for his supervisor. He said he could have a department call me back within 3 days. I asked to speak to his supervisor again or - - 's office ... he put me on hold ( for an eternity ) and came back on the line to inform me that someone could call me back today. I am - phone calls into a simple CD redemption and still do not have confirmation the CD will be redeemed.