Capital One Credit Card Complaint

Advertising and marketing

Capital One Credit card department,

Advertising and marketing California

I am being charged $45.00 -- per month in interest, after 0 %, on my credit card. When I called asking them to lower the 22.99 % interest rate, I was told that there are no provisions for lowering the rate at present, you can check back at a later date I have had my income drastically lowered & can not afford these exorbitant charges, is there something that can be done to help me? I have been unfailing in my repayments- always on time, ergo this company has denied even speaking with me about trying to find a way to help!

Capital One customer in California
Jun 11, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/201611/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneAdvertising and marketing0.7%66.4%9.5%15.9%0.4%7.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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