Western Union Money Transfers Complaint

International money transfer Money was not available when promised

Western Union Money transfers department,

International money transfer Money was not available when promised Arkansas

I authorized my bank to pay $440.00 to Western Union - WU - on -/-/-. WU received the money from my bank on -/-/- - - -, - - from - to WU for $440.00 ). WU cancelled the transaction on the same day and promised to return my money. Today, 7 days later -! ), after daily phone calls, emails, and chats, they are not willing to comply with such basic rule of any banking ( or for that matter business - institution. If WU had any issue they should have contacted me before cancelling ( they did n't even try ) and, in any case, NOT TO TAKE MY MONEY because they were not going to comply with WU 's side. Now that they have it, WU MUST RETURN it with the same celerity that I paid them. Additionally WU should pay for the damages caused by WU 's poor business behavior.

Western Union customer in Arkansas
Jun 10, 2015

* Source: CFPB Complaint Database

Western Union response to complaint:
Closed with explanation

Consumer disputes how Western Union handled their complaint

Created with Highcharts 4.2.3Western UnionComplaint HistoryComplaints6/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Western UnionMoney was not available when promised95.6%1.9%1.9%0.6%Closed with explanationClosed with monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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