Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

I am missing $1800.00 in principal payment not applied to my account when my loan transferred from caliber to us bankwhen my loan was set up with caliber I went on a biweekly I made $1800.00 on - -, $1800.00 - -, $1800.00 - -, which paid half of -/-/- payment. i still owed the other half of -/-/- and my loan was transferring to us bank starting - - was told by caliber to stop the biweekly automatic payment which I did. since I was on a biweekly, I totally forgot that I made half of -/-/- 's payment on - -, so I went ahead and sent them a check from my bank thru bill pay for the full mortgage payment which was $3700.00 ck # -. my bank mailed it but caliber did n't receive it and I did n't want to be late, so I called them on - -, they said check was n't received in their system yet. so I was advised by their representative to make a payment over the phone and stop payment on the check that was mailed. I was also informed that I only owe half a payment which is


when my loan transferred to us bank, I setup automatic payment deduction for $3700.00 plus an additional $200.00 to principalwhen the - auto deduction was made in -/-/- to cover -/-/- payment, us bank took it and sent it to caliber because I had a stop payment on that check and caliber applied the $ $ to my account. so I made the payment to us bank over the phone to cover -/-/- 's payment. nobody seems to understand my situation here, which is real simple : caliber only applied $1800.00 of my $3700.00 towards principal, and I am missing the other $1800.00. I need assistance in looking at my payments made to both banks and resolving this issue asap, it is very frustrating to deal with this issue. no communication between lenders whatsoever.