BBVA Compass Credit Card Complaint

BBVA Compass Credit card department,

Credit determination Indiana

I applied for their credit card on -/-/2015, and I was approved instantly for the credit limit of $21000.00. I received a letter stating my credit score of - using the Experian as their source about five days later, and I received their card about a week later. I believe I received the card on -/-/2015. I used the card on -/-/2015 and -/-/2015. On -/-/2015, I used the card and had a decline. I called the number on the back of a card and, and the regular customer service forwarded me to a fraud department. The fraud department representative told me that my account is under a review since the last purchase on -/-/2015. The reason for the review is unknown, but they will have an answer between - - -. I called them back between these time frames. After 1 hour of waiting to talk to someone, I talked to - of the fraud dept. customer service rep. The rep, - told me that she does n't know what the another fraud dept. rep. told me, but the review will not occur on weekends, only on business days ; thus, I will not have any information what-so-ever until


put my account on the review ; however, when I asked why I was not notified of the suspected fraudulent activity on my account, she said that the review and suspected fraudulent activity are different. Thus, they are not obligated to let me know what is going on. It makes no sense because she established the connection that most likely the suspected fraudulent activity put my account on a review. I am tired of this bank making up a story as things progress. I was upset and started to look into this kind of the issue with BBVA Compass bank, and I found some information at - : - Apparently, what I experience is not an isolated incident, but occurs rather frequently with this bank. And, in order to get an answer from this bank, I must get help from an agency like CFPB ; thus, I am doing so now just to get an answer.