Blackhawk Network Holdings Inc. Prepaid Card Complaint

Blackhawk Network Holdings Inc. Prepaid card department,

General purpose card Managing, opening, or closing account Oregon

I purchased a $500.00 load it pack for my paypower pre paid credit card on - -. With no prior notice to their customers they added a new level of security to their process called safe ''. The program was not ready to be implemented with all of the issues they were having accessing the safe program. I purchased this card to pay - bills that were due immediately so I closed my account with paypower and asked for a refund check for my $500.00 reload it pack and still have not received my refund check as of - -, - each time I call and speak with - she assures me the check is on the way and the date comes and goes with no check. I feel I have been scammed by this company and just get lied to repeatedly. - months is not acceptable time for a refund.