KeyBank NA Student Loan Complaint

KeyBank NA Student loan department,

Non-federal student loan Dealing with my lender or servicer Minnesota

I graduated from - - University and had taken out a private loan through Key Bank. Since - I had been current on my payments. In - of - I was discharged from a bankruptcy and throughout the entire time I made payments to my loan. In the beginning of - I became behind in payments. I called Key Bank the beginning of - - to get my account up to date and I was given the worst run around from there on. At first I was transferred to a woman from their law office telling me they never received my discharge papers from my bankruptcy ( from - - which is not my responsibility seeing as how student loans are non-dischargeable ). She then told me my account was on hold and to call back in a week. I did call back in a week and I was refused payment numerous times by their employees, sometimes I was transferred to the


me they had n't been able to give me notice because of my bankruptcy, but my bankruptcy was closed in - of -. After much persistence I was finally put in touch with - - who handles their bankruptcy cases. I called him several times in the beginning of - and he always said he would call me back but never once did. I sent a written letter to Key Bank outlining my troubles and asked for a written letter back but have heard nothing. I have no information of who is handling my account now because as soon as they charged my account off I could n't make payment on the - - Borrower website where I always made payment. I am upset because my dad is a cosigner on this loan and now this is affecting him.