SunTrust Bank Mortgage Complaint

SunTrust Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Virginia

I have been instructed by SunTrust Mortage rep over the phone that I need to come up with $11000.00 cash to be able to cancel MIP or Mortgage Insurance from my FHA loan. I have secured the fund with difficulty and mailed them the check ; however, the institution declines to cancel MIP. The office of president is simply telling me it was a mistake! I want Suntrust either remove monthly MIP or refund my fund with damages that caused me such as processing fee, application fee and the interests on the fund.