GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

APR or interest rate California

I am a --year-old - writing to dispute CareCredit 's deceptive interest rate and credit card enrollment practices. A year ago, I signed up for a CareCredit/GE Capital Retail Bank to pay for emergency dental treatment at - - in - -. After making payments for a whole year, I am very upset to receive my latest statement dated -/-/-, which shows that my interest rate suddenly jumped from 0 % to 26.99 %. All of the sudden, my total interest charges increased from $0.00 to $530.00. As a result, my balance increased from $1000.00 to $1400.00. Nobody at my dentist 's office ever told me when I signed up for CareCredit that the rate would suddenly increase from 0 % to 26.99 % or that the interest would accrue during a promotional period. Nobody even gave me a copy of the credit card agreement. As you know, the federal government has already ordered CareCredit to stop these deceptive practices, but CareCredit is still doing the same thing ( under its new name CareCredit/Synchrony Bank ) and targeting vulnerable consumers who need medical or dental care. On -/-/-, the Consumer Financial Protection Bureau ( CFPB ) ordered CareCredit/GE Capital Retail


not paid at the end of a promotional period. That is exactly what happened to me, so I believe that I am entitled to a refund under the - order dated -/-/-. I am asking you to ( 1 ) refund these unfair interest charges immediately and ( 2 ) lower the interest rate back to 0 %. My next payment is due -/-/-, and I am a - on a limited income, so please help me. If I had known the truth about CareCredit 's deceptive practices last year, I never would have signed up for this card. In the meantime, I will submit a complaint to the - ( - ) also. Thank you.