Ford Motor Credit Company Consumer Loan Complaint

Ford Motor Credit Company Consumer loan department,

Vehicle loan Managing the loan or lease New Jersey

My wife purchased a car from a - dealership in - -, New Jersey. This purchase was financed at the time of the purchase through Ford Motor Credit. The purchase consisted of a down payment with the balance to be paid in monthly installments over a - year term. On the same day financing was set up - we enrolled in automatic ( recurring ) payments from our deposit account. Nevertheless, each month my wife would log on to Ford Motor Credit 's web portal to make each installment payment and effectively overrode the auto-pay function. In the first part of this year we failed to manually make the payment as we were out of the Country ( - ) and we were for the - time relying on the auto-pay to make all of all periodic payments ( including this auto installment loan ). When my wife logged on the following month to make a manually payment, she was informed that the payment was not processed. She immediately made that payment ( inclusive of a late fee ) and the following -, in addition to orally confirming with Ford Motor Credit 's customer service that the auto-pay was active


wife 's credit history because of their error which is negatively affecting our ability to purchase a new home. We reached out to Ford Motor Credit regarding this error in which they responded with a form ( - ) letter that failed to address the claim. To wit they responded : [ t ] o prevent derogatory information from being reported to the credit bureaus, the full payment must be received, or an extension requested and processed before the payment is - days past due. As the reported information accurately reflects our experience with your account, we will not request the Credit Reporting Agencies to remove it from your credit file. '' The account was not - days past due, rather any failure to process the full installment payment was a result of their own failure to execute the previously authorized automatic electronic funds transfer from our deposit account.