Citibank Consumer Loan Complaint

Citibank Consumer loan department,

Installment loan Managing the loan or lease Virginia

Lender ( OneMain Financial ) claimed late payments, despite being authorized ACH withdrawals on a specific date. Lender did not attempt withdrawals on authorized date on at least - occasions, and then began charging late fees despite not taking the money on agreed upon date. Lender refuses to refund late fees, and continues to attempt to collect them despite the error on their part. Lender was given written notice revoking ACH withdrawal authorization, yet continued to withdraw money. Lender refuses to make the correction to the account and has initiated a harassment campaign including numerous phone calls, letters, - letters, and calls to friends/relatives. This complaint is also being filed in conjunction with civil litigation.