Hyundai Capital America Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Hyundai Capital America Consumer loan department,

Vehicle loan Managing the loan or lease California

I purchased a - through a - dealer and financed it through Hyundai Motor Finance ( HMF ). I set up autopay to HMF from my checking account. The loan was paid off in - of 2015. HMF debited my account more than was due for the final payment. Then HMF continued to debit my account each month after the loan was paid off ( and after I had received the pink slip from the California DMV ). I called HMF on - - to revoke autopay and to get my money back. Autopay should have been automatically stopped when the loan was paid. I repeatedly asked HMF why this did n't happen but no one would answer the question. HMF insisted that the only way to return the funds was via paper check after - business days. They did not revoke autopay and debited my account again in -. How is this legal? If you pay off a mortgage the bank does n't keep taking payments. Why is this different? I should be compensated for the loss of use of the funds illegally debited from my account.

Hyundai Capital America customer in California
Jun 03, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Hyundai Capital AmericaComplaint HistoryComplaints3/20125/20127/20128/201211/201212/20121/20133/20134/20135/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Hyundai Capital AmericaManaging the loan or lease3.6%76.4%8.5%10.9%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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