MoneyGram Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

MoneyGram Money transfers department,

Domestic (US) money transfer Other transaction issues Nebraska

My father wired me $20.00, from - in the middel - ; while I was in the -. I for got and drove back to - without picking up the money. I have tried to get my money for the last 20 years. I was told that my dad would have to write for it. My father is at this time my father is in his -. I told them it was sent to me I should be able to pick it up and why have n't you sent it back to the sender? I was then told that I would have to go back to - in order to get the money. That no matter what the money has to be picked in the state it was sent to. Then as time went by Money Gram informed me that I ca n't pick the money up no matter what I do, and I might as well let this situation go unless I get my father to write and request the money, I will never get my money. They have refused to even be civil about the situation amd extremly rude, and hang up on me. Money also refused to tell me where to file a complaint. I just happend to see this on a money gram recept. I found myself wondering how many other people this has happend to!! And it is a issue that should be looked into. My dad is now - years old, at the time the money was sent he was in his - 's. And for awhile we were so frustrated with how we were treated. Even when I asked to please have a written policy sent to my email so that I can see for myself why I could n't pick up my money.

MoneyGram customer in Nebraska
Jun 03, 2015

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Consumer disputes how MoneyGram handled their complaint

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