Portfolio Recovery Associates, Inc. Debt Collection Complaint

Credit card Disclosure verification of debt right to dispute notice not received

Portfolio Recovery Associates, Inc. Debt collection department,

Credit card Disclosure verification of debt Right to dispute notice not received Alabama

I was told that this old account was re-aged and sold to Portfolio Recovery. I contacted Portfolio Recovery and worked aggressively to pay this off within months by making doubled payments and large debit amounts as agreed by payment plan with myself and Portfolio Recovery. I made the final payment before the plan was up because the rep and Account Manager told me the file would be closed and removed from my credit files. I have never received correspondence from them as paid in full or it removed from my credit files. I have sent them numerous goodwill letters and they have never responded. I would have never paid them in full and before the payment plan was up if they never agreed to remove this from my credit files.

Portfolio Recovery Associates, Inc. customer in Alabama
May 30, 2015

* Source: CFPB Complaint Database

Portfolio Recovery Associates, Inc. response to complaint:
Closed with non-monetary relief

Consumer disputes how Portfolio Recovery Associates, Inc. handled their complaint

Created with Highcharts 4.2.3Portfolio Recovery Associates, Inc.Complaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20155/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Portfolio Recovery Associates, Inc.Disclosure verification of debt61.6%38.4%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDisclosure verification of debt1.5%15.4%4.9%1.4%76.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Portfolio Recovery Associates, Inc.

http://www.portfoliorecovery.com/
(757) 519-9300
Help@portfoliorecovery.com
120 Corporate Boulevard
Norfolk VA 23502
Portfolio Recovery Associates, Inc.

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