KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management Utah

I signed up for a keybank easy checking account for a $250.00 promotion. The promotion details indicated use direct deposit for $500.00 or more within - days to get the $250.00. I called once I had completed the required $500.00 and was told yes i have met my qualification and would get the $250.00 within the next few months. I emailed yesterday inquiring about how long it is taking to get my $250.00 to ensure it is still on its way and was told I did n't meet the promo criteria because it is a single direct deposit for $500.00, not direct deposits combined to equal $500.00. I called to advise this is deceptive and has now caused harm in my inability to do a single deposit for $500.00 to meet the qualification as the window of time has past. The representative told me that I did qualify when I spoke with her today, but when i pushed for clarification she did confirm it needed to be - transaction of $500.00 or more. - I have called and been told yes i qualify, but finding today I actually do not. This is deceptive and unfair as now I am not able to fulfill the terms, due to misinformation provided by key bank.