Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Deposits and withdrawals New York

Funds were transferred from - account to Capital One 360checking account, The funds have been frozen. Security said banking regulations have been broken so the account will be closed. It was then also stated that - asked them to hold the money until their own investigation is finished. - said there is no such thing even if they had wanted to do so. I am still trying to get the reason for the hold in writing. Latest developement : After an hour on hold today, the same implausible story was repeated along with a flat refusal to put anything in writing. Is it really legal for them to hold thousands of dollars indefinitely?