Banco Popular de Puerto Rico Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Banco Popular de Puerto Rico Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Puerto Rico

I submitted a complaint on -/-/- case number ( - ) in which Banco Popular answered to - CFPB saying that they tried to reach me on several ocasions which is a lie. I called like they instructed me before -/-/- in which - - - who is encharge of my loss mitigation process told me to wait for his call that we were going to be signing the documents at the begining of -. Banco Popular has never contacted me. I was contacted by - - - from - - - - - - on -/-/- to be exact in concern with the loan modification papers because she is the loan officer from - and havent received the loan modification papers. Now the Court wants to remove me and my family from my house. I want CFPB to not accept any explanation from Banco Popular. Get from Banco Popular The name of the Manger of the bank and tell CFPB a date when I am suppose to be at the Banco Popular. For me to get a contact number in CFPB for that same date for me to call. Banco Popular hasnt allow me to keep on making my monthly payments.

Banco Popular de Puerto Rico customer in Puerto Rico
May 27, 2015

* Source: CFPB Complaint Database

Banco Popular de Puerto Rico response to complaint:
Closed with explanation

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