Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Checking account Deposits and withdrawals Virginia

I have a checking account with Capital One. On -/-/2015, I deposited a handful of cash notes at a Capital One ATM machine ( ATM # - ) at - -, Virginia at -. However, the money was not deposited but was eaten by the ATM Machine. The ATM Machine returned to me a slip listing the ATM #, the time stamp and the date with a comment We encountered a problem returning your cash. Please contact your financial institution ''. I called Capital One debit card number at - around -. I was told by the recording that the staff has gone for the day, I need to report the claim after - the next day. I called the Capital One again on - around -, and reported the claim. The representative asked me to give a ballpark number of how much money I deposited and got eaten, at that time I could not tell, because I did not count the cash when I made the deposit


within 3 days or so, and the claim would go through investigation for a couple of months. Afterwards, I counted all the money in my wallet, and compared all the cash return, all the transaction info I have had. This information led me to believe that I probably had over $900.00 deposited and eaten. So I called Capital One again mid - to report this amount, and got another $500.00 temporary deposited into my account. Today I received the decision letter listing '' After looking into it, we 've approved $100.00 of the $500.00. We had to deny the rest of your claim because of : We checked our ATM records and they do n't show an error for this amount '' My claim number is -. I do n't know where this $100.00 comes from and what it means. Does it mean Capital One finds that I only deposited $100.00 into my account on - and eaten by the ATM, or it was only a money as comfort. The whole experience has been tedious and frustrating. Nobody contacted me during the 2 months ' claim investigation, and I was not told how much money was eaten at all.