JPMorgan Chase Credit Card Complaint

Application processing delay

JPMorgan Chase Credit card department,

Application processing delay Indiana

I recently - college with a degree in - to fulfill my - credit hour requirement for the - exam. Therefore I was in the process of applying for my - credit card with Chase Bank 's Visa Platinum Credit Card. I had no previous prior credit history therefore Chase Bank denied me straight off the back. However I have assets of $ -, income of at least $ -, and a line of credit with the brokerage for $ -. This would be more well enough for the line of credit I was seeking at least you would think. My father and I therefore called customer service at Chase Bank asking them to reconsider. We - talked to - asking her to reconsider the decline application for a line of credit. She insisted that since there was no line of credit history that they could not issue a credit card. We asked to talk to her supervisor, therefore we then talked to -. - gave the same explanation of not having enough credit history. - gave the phone to - her manager to talk about the issue. - took over for -. - gave the same run down that


card if there is no prior credit history. There is no professional judgement in further research of the individual to see if they have other means of income, its just the click of a button than says Yes or No. This philosophy happens to be trade secret, but any person with a brain would think you would want to issue a credit card to a person who can make the payments and has more than enough to cover the line of credit with liquid assets. We offered to give the statements showing that I had the assets to prove that I was a worthy candidate for the credit card, but the would not even take them or make amends.

JPMorgan Chase customer in Indiana
May 26, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
[email protected]
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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